FAQS

We hold lots of single vision lenses in stock so, depending on your prescription, single vision lenses can be returned to you the same day we receive your frame!

However, for higher prescriptions or more complex lenses, such as varifocals or bifocals, these will take a little longer as they’re made to order. Even so, we aim to return your glasses to you no later than 14 days.

Absolutely! Our lab technicians have over 35 years of experience in the optical industry, paired with our state of the art glazing machinery we’re hard to beat when it comes to producing high quality glasses!

Every order is assessed before the lenses are cut and on rare occasions our technicians may deem a frame unsuitable. This could be because the frame and prescription aren’t compatible or the frames are too weak to be processed. In this unlikely event we will return your frames to you along with a full refund. 

We offer a huge selection of lenses to suit all needs and budgets! Whether they’re from our own range, an Essilor lens or a premium Zeiss lens we’re guaranteed to have the right solution for you.

However, for higher prescriptions or more complex lenses, such as varifocals or bifocals, these will take a little longer as they’re made to order. Even so, we aim to return your glasses to you no later than 14 days.

Our qualified Dispensing Optician will check all orders before they head into production so if they notice an issue they’ll get contact you. If you change your mind and want to amend your order just get in touch and we’ll be happy to help. 

Yes, we always return your old lenses as well as the cases you send them in with. 

Our UK delivery charge is £4.99. All orders are sent via Royal mail recorded delivery.